AUTOCOCKER PARTS

Empire Products

SLICE Pump Kits

Non Autococker

Manuals


How do I return an item?

.: Return Policy :.     

If you are unhappy with your purchase, simply return the item in its original, unused condition within 30 Days by using the following instructions:
  1. Please include all original contents (packaging, parts, instructions and warranty information) with your return. Original contents also include any promotional items included in your order. Any item returned used or missing original contents will be subject to additional fees.

  2. All returns must be accompanied by a completed return form. Download A Return Form Here. Simply fill out all information on the return form. Please let us know if you would like an store credit or a refund. If you are returning an item from an order consisting of multiple items, please make a copy of the invoice and keep it for your records. You may need it for future warranty claims on the items not being returned. You must email us for a return authorization number.(Returns@autocockerparts.com). The return authorization number must be written on the return form as well as the box being returned.

    We will not accept returns without a return authorization number and a completed return form.

  3. Please ship the item US Mail Parcel Post to the address on your invoice. You must insure your return for the full value of the item. The 30-Day Return Policy return period starts the day your item is delivered.

  4. Original shipping charges are not refundable for any reason. All returns shipped COD will be refused.

Return for Store Credit
Are there restocking fees on a return for Store Credit? Absolutely not! The item being returned must be in its original, unused condition. Instructions for Store Credit are located on the return form. You will be notified via email that a credit has been applied to your account along with a code to use during your next purchase.

Return for Refund
There is a 15% restocking fee on all items returned for refund. Charging this fee allows us to keep our prices as low as possible and still accept returns for refund. Instructions for a refund are located on the return form.

Defective Merchandise Returns
We only offer the highest quality products. All items are inspected before shipping. Occasionally an item may be defective from the manufacturer or possibly damaged during shipping. Simply let us know and we'll help to either fix or replace any item defective upon receipt. Items that break during use are not under warrenty. Please Remember that 80% of the manufactures that made autococker parts are know longer in business. We do our best to handle any problems with product that we sale.  An item claimed to be defective that is returned showing obvious signs of use will be considered a used merchandise return (see below).

Paintballs Returns
We make every effort to ship paint as carefully as possibly. Every case of paint is checked before packing and shipping. Although we will not ship broken paintballs, it is impossible for us to guarantee the paint will arrive in the condition it left our shipping center. Unfortunately, our 30-Day Return Policy does not extend to paintball purchases.

Used Merchandise Returns
We do not accept used merchandise returns. We are more then happy to look at any product that is sold by autococker parts new our used. If it is in the 30 day warranty period we will fix or replace the part with something comparable. All returns for repair or replacement is at the owners expense.

Estimated Credit and Refund Times
Refunds and credits are issued only after your return is received and inspected by our office. Credit card and PayPal refunds usually appear in the customer's account within 3-5 business days. Due to the availability of some products, we do not make exchanges. In order to exchange for another product, simply request a store credit. You can use the store credit towards the purchase of the new item. Credits normally happen within 1-3 business days of receiving your return. You will be notified via email of the store credit along with a code to use for applying the credit towards a future order.